Effective Date: 18 November, 2024

Last Updated: 18 November, 2024

Alanzo Global Solutions

Alanzo Global Solutions Pvt. Ltd. ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our applications/platforms ("Platform") and its associated services.

Privacy Policy

1. Definitions

• Platform: Refers to our website, mobile application, and other online services operated by Alanzo Global Solutions Pvt. Ltd. that provide access to our products and services.
• Personal Data: Any information that can be used to identify an individual directly or indirectly, such as name, email address, phone number, or payment information.
• Third-Party Services: External services or platforms integrated with or linked to our Platform, including payment processors, SMS providers, and authentication services.
• Cookies: Small text files placed on your device to store preferences and enhance your browsing experience.
• Service Providers: Third-party companies or individuals contracted to assist in providing services on our behalf, such as payment processing and customer support.
• Usage Data: Information collected automatically when you interact with the Platform, including access times, pages visited, and actions performed.
• Data Breach: An unauthorized access or exposure of personal data that may compromise privacy or security.

2. Information We Collect

1. Information Provided by Users
   • Name, email address, phone number, and business details during registration.
   • Customer contact for OTP verification and order-related communication, including order details and preferences, when placing / processing orders.
   • Payment information processed through third-party gateways.
2. Automatically Collected Information
   • Device and browser information, including IP addresses, browser type, operating system, and device identifiers.
   • Usage data, such as access times, pages viewed, and actions taken on the Platform.
   • Location data, if you enable location-based services on your device.
3. Third-Party Data
   • Information from payment processors, authentication services, marketing providers, and other partners when you use third-party integrations.

3. How We Use Your Information

• Provide, maintain, and improve our Platform and services.
• Facilitate order management, payment processing, and delivery coordination.
• Personalize your user experience and recommend relevant content.
• Respond to inquiries, provide support, and resolve technical issues.
• Ensure platform security and prevent fraudulent activities.
• Comply with legal obligations and enforce our Terms and Conditions.

4. Data Sharing and Disclosure

1. With Service Providers
   • Payment gateways, SMS service providers, cloud storage providers, and other third-party vendors necessary to operate our services.
2. With Merchants
   • When users place orders, relevant order details are shared with merchants for processing and fulfillment.
3. For Legal Compliance
   • To comply with applicable laws, regulations, legal processes, or enforceable government requests.
   • To enforce our Terms and Conditions or protect our rights, property, or safety.
4. Business Transfers
   • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance user experience and analyze website traffic.
• Cookies help remember user preferences and enable core functionalities.
• Analytics tools collect usage data to optimize performance.
• You can manage cookie preferences in your browser settings. Disabling cookies may affect certain platform features.

6. Data Retention

• We retain personal information as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
• Account data is stored until the account is terminated or deleted by the user.
• Transactional data may be retained for regulatory and compliance reasons.

7. Data Security

• We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
• However, no method of transmission over the internet or electronic storage is entirely secure. We encourage users to safeguard account credentials and report unauthorized activity immediately.
• While we implement security measures to protect your data, please note that no system is entirely immune to risks.

8. User Responsibility for Security

• Depending on your location, you may have the following rights:
• Access, correct, or delete personal information we hold about you.
• Object to or restrict data processing in certain situations.
• Withdraw consent for marketing communications.
• Request data portability.
• Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account. You must immediately notify us of any unauthorized access or use of your account
• To exercise your rights, please contact us at alanzoglobalcontact@gmail.com.

9. Third-Party Services and Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policies of those third-party sites.

10. International Data Transfers

• We may transfer and process your data outside your country of residence, including India. Such transfers are performed in compliance with applicable data protection laws, including the GDPR (for users in the EU) and other relevant regulations.
• When transferring data internationally, we ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it promptly.

12. Disclaimer of Liability

• We are not responsible for the actions, data policies, or content of third-party services linked to or integrated with our Platform. By using third-party services, you agree to be bound by their privacy policies.
• We are not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of third-party services linked to or integrated with our Platform.

13. Data Breach Notification

• In the event of a data breach affecting your personal information, we will notify you as required by applicable laws, including the nature of the breach and the steps taken to mitigate risks.
• We will notify affected users via email and/or prominent notices on our platform as required by applicable laws.

14. Changes in Business Structure

If our company undergoes a merger, acquisition, divestiture, restructuring, or sale of assets, your information may be transferred to the successor entity, subject to the same protections outlined in this Privacy Policy.

15. Consent and Age Verification

By using our services, you confirm that you are 18 years of age or older. We do not knowingly collect data from individuals under 18. If a minor’s information is provided, a parent or guardian should contact us to delete it.

16. Opt-Out Mechanism for Marketing Communications

To opt-out of marketing communications, please follow the "unsubscribe" link in promotional emails or contact us directly.

17. Jurisdiction and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes by updating the "Effective Date" and providing notice on our platform. Continued use of our services constitutes acceptance of the updated policy.

19. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Alanzo Global Solutions Pvt. Ltd.
Email: alanzoglobalcontact@gmail.com

This Privacy Policy is designed to ensure transparency and compliance with the Indian IT Act, 2000, GDPR (EU), and other relevant international laws. Please review it carefully before using our services.